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Privacy Policy of Frosted Lime Ltd


This privacy policy sets out how Frosted Lime Ltd uses and protects any information that you provide when you use this website. Frosted Lime Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Frosted Lime Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy became effective on 1st August 2012. Frosted Lime Ltd  is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all other applicable legislation. This information has been updated in accordance with The General Data Protection Regulation (GDPR), effective as of 25th May 2018.

Last updated 9th May 2018.

1. The information we collect and how we use it
In any interaction you may have with Frosted Lime Ltd, we collect information in two possible ways:

  • When you directly give it to us (“Direct Data”)
    When you visit our website, register for an account with us, purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our site, like ‘Add to Basket’.  All this information requires a direct action by you in order for us to collect or process it. You can access our website without disclosing your personal data. When you order or enquire about our products we need to know your name, address, email address, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their delivery address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

  • When our systems collect information or data as you use our website (“System Data”)
    When you visit and use our website, there is information collected automatically about your visit that is necessary to operate our website service. This information is captured through the use of cookies. You can see what information we collect about you below.

  • We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you but we will not do so without your expressed consent. If you would rather not receive this information or if you wish to unsubscribe from our contact list at any time please email us at info@frostedlime.co.uk.

  • We will never disclose your information to any third party other than our agents and sub-contractors who are directly related to ensuring your order payment can be processed and delivery made.

2. How We Use Your Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To ensure that our website content is presented effectively for you, making it easier to navigate and complete actions such as adding or removing items from your basket.

  • To contact you by telephone or email about your order to ensure you’re happy with the products and service received.

  • To create and manage your account, so you can place orders and we can provide you with products and services such as notifying you about the progress of your order and providing customer care should you require it. 

  • Should you choose to supply us with a mobile contact number, this will be supplied to our delivery services Hermes, Royal Mail and Parcelforce. They may use this information to send you text updates about your order and its estimated delivery date and time.

  • To send you updates on our latest products, news and special offers - if you have registered with us or provided us with your email address and opted in to receive marketing communications from us, we will occasionally update you on our latest products, news and special offers via e-mail. If at any time you would prefer not to be contacted, you can do so by contacting us at info@frostedlime.co.uk to request that we unsubscribe you from our emails.

  • In order for our business to function effectively, we need to work with a number of external companies such as Hermes, Royal Mail and Parcelforce for deliveries, Paypal for payment processing and Mailchimp for sending out email communications to you. In instances where we need to process your data via a third party, we will always safeguard your information and ensure that our suppliers are also compliant with all applicable data protection laws and regulations.

  • If we believe that you may be connected with fraudulent or other illegal activity, or have ill-intentions towards Frosted Lime Ltd, our employees or any of our customers, we will take the necessary action to protect our security and services by working with government enforcement agencies or regulatory bodies. This may involve sharing your information with these parties.

  • How we DON’T use your information -

    • We will never share your information with third-party advertisers or ad networks.

    • We will never sell your information. 

3. How we protect your information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. To address these issues, www.frostedlime.co.uk payments are taken via PayPal using their highly secure server software and digital certificate to encrypt your credit card number. Encrypted payment can be made as a guest, using credit or debit card, or using a registered PayPal account. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet. You may pay by direct bank transfer or postal order if preferred - please contact us for more information.

4. Our use of cookies and other information gathering technologies
A cookie is a small text file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. It enables our own system to recognise you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you would like your email address to be used by us for direct marketing purposes (ie occasional emails)

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time and opt-out by:

    • emailing us at info@frostedlime.co.uk

    • telephoning us on 07967 978105

    • writing to our registered office at Frosted Lime Ltd, 96 Alverstone Avenue, Hertfordshire, EN4 8EE

    • clicking on the "unsubscribe" link in any email communications which we might send you

We do not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email or write to us. There will be no charge for this. We may ask you for proof of your identity before we release this information to you.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You may request the data to be erased, rectified or completed.

If you would like to make a complaint about the way we handle your data and information, you can contact the Information Commissioner’s Office by visiting their website https://ico.org.uk/

6. Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.